Terms of Service/Privacy Policy
LAST UPDATED JANUARY 28TH, 2023
Introduction
This page (“Privacy Policy” or “Policy”) provides our policies and
procedures for collecting, using and disclosing your information and outlines
the security measures we’ve put in place to protect the information that you
store using SERVICEBADGER™, LLC.'s ("SERVICEBADGER™") services,
including
the services made available through this web site, and any other software or
services offered by SERVICEBADGER™ in connection with such services (the
“Services”). By using these Services, you consent to the collection, transfer,
processing, storage, disclosure and other uses of your information described in
this Privacy Policy.
What information does SERVICEBADGER™ collect and store?
Personal Information
When expressing an interest in obtaining additional information about the
Services or registering to use the Services, SERVICEBADGER™ requires you to
provide your personal contact information, such as your name, company name,
address, phone number, and email address (these are referred to below as your
“Personal Contact Information”). When purchasing the Services, SERVICEBADGER™
also
requires you to provide financial and billing information, such as billing name
and address, credit card number, and the number of employees within the
organization that will be using the Services (“Billing Information”).
Data, Diagnostic & Login Information
Using SERVICEBADGER™’s Services, you will be able to create, upload, store
and
share information such as company description, email ID, logo, photos, custom
emails, user email IDs, etc. (this is collectively referred to below as
“Data”). This information will be stored and maintained on SERVICEBADGER™’s web
site. If you run into technical errors in the course of using the Services, SERVICEBADGER™
may request your permission to obtain a crash report along with certain logging
information from your system documenting the error (“Diagnostic Information”).
Such information may contain information regarding your Operating System
version, hardware, browser version (and .NET version information in case of
Windows systems), and your email address, if provided. Additionally, certain
login information is maintained in a cookie stored locally on your computer
(i.e. not on a server) in order to streamline the login process (“Login
Information”).
Analytics Information
As you navigate SERVICEBADGER™’s website and use our Services, SERVICEBADGER™
may
also collect information through the use of frequently used
information-gathering tools, such as cookies and Web beacons (“Website
Navigational Information”). Website Navigational Information includes standard
information from your web browser (such as browser type and browser language),
your Internet Protocol (“IP”) address, and the actions you take on SERVICEBADGER™’s
website (such as web pages viewed and links clicked). Collectively, this
information is referred to as “Analytics Information.”
Third party vendors, including Google, use cookies to serve ads based on a
user's prior visits to your website or other websites.
Google's use of advertising cookies enables it and its partners to serve ads
to your users based on their visit to your sites and/or other sites on the
Internet.
Users may opt out of personalized advertising by visiting Ads Settings or by
visiting
.
Geo-Location Information
SERVICEBADGER™ does not collect any information regarding your real-time
geo-location while using the Services; however, it may do so at some point in
the future. We will request your permission before collecting such information.
What does SERVICEBADGER™ do with the information it collects?
SERVICEBADGER™ uses the information it collects in the following ways:
Personal Contact Information – We use this information primarily to
administer our Services to you and provide you with updates and product
announcements. Per the Privacy and Conditions, we may use some of your
information for marketing purposes, as explained below.
Billing Information – SERVICEBADGER™ does not store any Billing Information
on
its servers. Instead, we use a payment provider, Stripe (
), to
store and process all payment related transactions. Find information regarding
Stripe’s privacy policy here.
Data, Diagnostic Information and Login Information – We use this information
solely for the purpose of administering and improving our Services to you.
Analytics Information – SERVICEBADGER™ may use your Analytics Information in
conjunction with an analytics service such as Google Analytics to monitor and
analyze use of the Services, for the Services’ technical administration, to
increase the Services’ functionality and user-friendliness, and to verify users
have the authorization required for the Services to process their requests.
Sharing & Disclosure of Private Information
Third Party Applications and Your Use
SERVICEBADGER™ provides users with the ability to link to their Data on
third
party sites such as Facebook, Twitter and LinkedIn. Such linking is at the
complete discretion of users. Because of this, SERVICEBADGER™ cannot be held
responsible or liable for the linking of user’s Data to such third party sites,
nor for how these third party sites use such links.
Marketing and Publicity
Per our Privacy and Conditions, you agree to permit SERVICEBADGER™ to
identify
you as a customer and to use your name and/or logo in SERVICEBADGER™’s website
and
marketing materials.
Sale of Personal Information
SERVICEBADGER™ does not sell, rent, or trade your private information to any
third parties in any way.
Service Providers and Business Partners
SERVICEBADGER™ may use certain trusted third party companies and individuals
to
help us provide, analyze, and improve the Services (including, but not limited
to, data storage, maintenance services, database management, web analytics,
payment processing, and improvement of the Services’ features). These third
parties may have access to your information strictly for the purposes of
performing these tasks on our behalf and under obligations similar to those in
this Privacy Policy.
Non-Private or Non-Personal Information
We may disclose your non-private, aggregated, or otherwise non-personal
information, such as usage statistics of our Services, in our discretion.
Our Use And Disclosure of Information
SERVICEBADGER™ will not disclose any personally identifiable information
about
any individual except as set forth in this Privacy Policy. This applies to
information about our customers and information our customers provide to us
about their customers. We are not limited in any way in our use of non-personal
information that does not permit direct association with any specific
individual or non-identifiable aggregate information about our users (such as
the number of customers who use our services, the geographic distribution of
our users, the amount of information located and/or removed, etc.).
Internal Uses of Your Personally Identifiable Information
We collect, store and process your personally identifiable information on
servers located in the United States. Due to the unpredictable nature of
Internet routing, your information may pass through other countries while in
transit to our servers. We use the information we collect about you in order
to:
• Develop and deliver our services
• Process your transactions
• Provide customer service and manage your account
• Improve our products, services and marketing.
We provide access to personally identifiable information about our users
only to those who require it for the above purposes.
SERVICEBADGER™ will not sell or rent any of your personally identifiable
information to third parties. SERVICEBADGER™ will not share any of your
personally
identifiable information with third parties except in the limited circumstances
described below.
We share information with service providers under contract who help with our
business operations such as payment and order processing, fraud investigation,
bill collection, and information management and analytics. If content
generation is included in your services, we may share information with service
providers under contract to create, edit and/or publish such content. These
third parties are obligated to protect your information and are contractually
prohibited from using your personally identifiable information for any other
purpose. They are never permitted to share your information with any third
parties. They are authorized to use your personal information only as necessary
to provide these services to SERVICEBADGER™.
We disclose information that we, in good faith, believe is appropriate to
cooperate in investigations of fraud or other illegal activity, to conduct
investigations of violations of our Privacy of Use and/or to protect our right,
protect your safety and the safety of others. For example, this means that if
we conduct a fraud investigation and conclude that one side has engaged in
deceptive practices, we reserve the right to provide that person or entity’s
contact information (but not bank account or credit card information) to
victims who request it.
We disclose information in response to a subpoena, warrant, court order,
levy, attachment, order of a court-appointed receiver or other comparable legal
process, including subpoenas from private parties in a civil action. If the
subpoena seeks information about an identified subscriber or limited group of
subscribers, we will make reasonable business efforts to contact the
subscriber(s) before providing information to the party that requests it. We
cannot guarantee that we will be able to do so in all cases, whether due to a
time limit, court order, inability to effectively contact a subscriber, or
other circumstances.
When a user signs up for a co-branded version of our service through links
to
from
our co-branded partner’s website, SERVICEBADGER™ will share
with the co-branded partner that user’s name, e-mail address and physical
address in order to provide enhanced integration between SERVICEBADGER™’s
services
and the services of our co-branded partner. If you do not want your information
shared with SERVICEBADGER™’s co-branded partner, sign up for SERVICEBADGER™
directly
through
and other sub-domains and not through a link from our
partner’s website.
We disclose information to your agent or legal representative (such as the
holder of a power of attorney that you grant, or a guardian appointed for you).
We share information with companies that provide public relations and
marketing services for us. Such information will only be shared by us to
customize, measure and improve our products, services and advertising. It will
not be shared with third parties for their marketing purposes. These third
parties are contractually obligated to protect your information and are
prohibited from using your personally identifiable information for any other
purpose.
As with any other business, it is possible that in the future, SERVICEBADGER™
could merge with or be acquired by another company. If such an acquisition
occurs, the successor company would have access to the information maintained
by SERVICEBADGER™, including customer account information, but would continue
to
be bound by this Privacy Policy until it is amended.
We share your information with our parent, subsidiaries and joint ventures
to help coordinate the services we provide to you, enforce our terms and
conditions, and promote trust and safety.
The implementation of our Services, by its very nature, may require using
your personally identifiable information to locate other information about you.
Such use may include, but not be limited to, using your information to search
the publicly accessible Internet sites as well as searching private information
databases and sites.
The implementation of our Services, by its very nature, may require
revealing your personally identifiable information in order to effect removal
of Internet content about you. For example, we may have to disclose your name
to a website in order to notify them to remove Internet content about you. This
occurs with your express permission for a specific, given purpose.
Internal Uses of Your Personally Identifiable Information
We will retain your information for as long as your account is active or as
needed to provide you the Services. If you wish to cancel your account or
request that we no longer use your information to provide you the Services, you
may delete your account (this will be done by SERVICEBADGER™’s customer care
team). If you delete your account, your Data will no longer be stored in our
servers. While we try to delete your Data from our servers as quickly as
possible, please be aware that there may be a delay from the time you delete
your account to the time that your Data is removed, and that some of your Data
may continue to exist for a period in backup copies.
Changes To Privacy Policy
If we decide to make material changes to our Privacy Policy, we will notify
you by e-mail through the primary e-mail address specified in your account
and/or post those changes to this Privacy Policy on the Website homepage prior
to the changes taking effect. You are responsible for ensuring we have an
up-to-date active and deliverable e-mail address for you.
You are also responsible for regularly reviewing the Privacy Policy and
related documents. We reserve the right to modify this Privacy Policy at any
time. No amendment to or modification of this Policy will be binding unless in
writing and signed by a duly authorized representative of SERVICEBADGER™, or
posted to the Site by a duly authorized representative of SERVICEBADGER™.
In the event that SERVICEBADGER™ goes through a business transition, such as
a
merger, an acquisition by another company, or a sale of a portion of its
assets, users' personally identifiable information will, in most instances, be
part of the assets transferred. Users will be notified via prominent notice on
the site for 30 days after a change of ownership or control of their personally
identifiable information. If, as a result of the business transition, a user’s
personally identifiable information will be used in a manner different from
that stated at the time of collection, users will be given a choice consistent
with our notification of changes section.
Internal Uses of Your Personally Identifiable Information
If you reside in the European Union (“EU”), United Kingdom, Lichtenstein,
Norway, Iceland or Switzerland, you may have additional rights with respect to
your personally identifiable information (otherwise known as Personal Data).
These rights may include rights under the EU’s General Data Protection
Regulation (“GDPR”), if you are a resident of the EU, United Kingdom,
Lichtenstein, Norway or Iceland. “Personal Data” is any data that relates to an
identified or identifiable natural person. Examples of Personal Data include
identifiers such as name, location data, and unique online identifiers.
In addition to the principles, practices and policies set forth above in
this Privacy Policy, SERVICEBADGER™ has adopted the following principles to
govern
its collection and processing of Personal Data:
Personal Data shall be processed lawfully, fairly, and in a transparent
manner.
The Personal Data collected will only be those specifically required to
fulfill SERVICEBADGER™’s obligations to deliver the SERVICEBADGER™ service.
Personal Data shall only be retained for as long as it is required to
fulfill contractual requirements.
Personal Data shall be adequate, relevant, and limited to what is necessary
in relation to the purposes for which they are collected and/or processed.
Personal Data shall be accurate and, where necessary, kept up to date.
The data subject has the right to request from SERVICEBADGER™ access to and
rectification or erasure of their Personal Data, to object to or request
restriction of processing concerning the data, or to the right to data
portability. In each case such a request must be put in writing to SERVICEBADGER™.
About the California Consumer Privacy Act (CCPA)
Effective on January 1, 2020, the California Consumer Privacy Act (CCPA)
allows California residents to obtain certain information collected by the
business with whom they have established business relationships.
If you are a California resident, you may exercise certain rights to access,
restrict, or delete your personal information by submitting a request through
this link.
Community
Our Services may include publicly accessible community services such as
blogs, forums, and wikis. Please be aware that any information you provide in
these areas may be read, collected, and used by others who access them. Your
posts on these communities may remain even after you cancel your account.
Questions, Complaints and Contacts
If you have any questions regarding this Privacy Policy, please contact us
at
,
or by U.S. mail at the address below:
SERVICEBADGER™.
Attn: Privacy Administrator
10299 Southern Blvd #210244
Royal Palm Beach, FL 33411
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